Important: No exchange services are provided. TRXBest Wallet does not provide buy, sell, swap, conversion, trading, DEX, CEX, fiat on-ramp, or brokerage services. Support cannot process cryptocurrency exchanges.
重要说明：不提供兑换服务。TRXBest Wallet 不提供买入、卖出、闪兑、兑换、交易、DEX、CEX、法币入金或经纪撮合服务。技术支持无法处理任何加密货币兑换请求。
How to contact us
Email [email protected]. Please include the app version, your device model, the selected network, screenshots when useful, and any relevant on-chain transaction hash.
Frequently asked questions
Forgot your PIN?
The PIN is stored only on your device and cannot be recovered. Delete and reinstall the app, then import your wallet using your recovery phrase or private key.
Lost your recovery phrase?
We cannot recover it. TRXBest Wallet is non-custodial, so your phrase and private key exist only on your device. Always keep a secure offline backup.
What is TRON energy rental?
Energy is a TRON network resource used by TRC20 transfers such as USDT. Renting energy can reduce the TRX burned as a network fee. Energy rental is not a cryptocurrency exchange.
Paid for energy but it did not arrive?
Check the rental status in the History tab. If the app shows a timeout for an official provider, contact support with the payment transaction hash. For user-added third-party providers, contact that provider directly.
Transfers keep failing?
Check that the recipient is a valid TRON address, that the selected network is correct, and that the wallet has enough TRX for bandwidth or energy-related network costs.
如何联系我们
请发送邮件至 [email protected]。来信建议包含 app 版本、设备型号、当前网络、必要截图，以及相关链上交易哈希。
常见问题
忘记 PIN 码怎么办？
PIN 仅存储在本机，无法找回。请删除并重装应用，然后用助记词或私钥重新导入钱包。
助记词丢失可以恢复吗？
不能。TRXBest Wallet 是非托管钱包，助记词和私钥只存在于你的设备中。请务必离线备份并妥善保存。
什么是 TRON 能量租赁？
能量是 TRON 网络中 TRC20 转账会消耗的资源，例如 USDT 转账。租赁能量可以减少作为网络费燃烧的 TRX。能量租赁不是加密货币兑换。
支付能量租赁费用后未到账？
请在“记录”页查看租赁状态。若官方供应商出现超时，请带付款交易哈希联系支持。若为用户自行添加的第三方供应商，请直接联系该供应商。
转账一直失败？
请检查收款地址是否为有效 TRON 地址、当前网络是否正确，以及钱包中是否有足够 TRX 支付带宽或能量相关网络费用。